News for 'customer service'

Ace acquires another plane as Jet deal gets delayed

Ace acquires another plane as Jet deal gets delayed

Rediff.com7 Oct 2024

Ace Aviation, which has been fighting Jet Airways for the acquisition of three Boeing B777 aircraft, said that it has acquired another aircraft for the conversion slot in early February 2025.

Opting For A Gold Loan? Read This

Opting For A Gold Loan? Read This

Rediff.com23 Aug 2024

Only borrow an amount that can be repaid comfortably. The ratio of total EMI to take-home salary should not exceed 40 per cent.

Banks told to use innovative products to mobilise funds

Banks told to use innovative products to mobilise funds

Rediff.com8 Aug 2024

Concerned over household savings moving towards alternative investment avenues, RBI Governor Shaktikanta Das on Thursday asked banks to mobilise deposits through innovative products and services by leveraging their vast branch network. "Banks are taking greater recourse to short-term non-retail deposits and other instruments of liability to meet the incremental credit demand. "This, as I emphasised elsewhere, may potentially expose the banking system to structural liquidity issues," he said.

Bank mergers: Changes that customers can expect

Bank mergers: Changes that customers can expect

Rediff.com23 May 2016

Loan rates will change at the next reset, while deposit rates will continue till maturity.

SBI to hire over 15,000 in FY25 to boost operations, expand network

SBI to hire over 15,000 in FY25 to boost operations, expand network

Rediff.com13 May 2024

State Bank of India (SBI) is planning to recruit over 15,000 people in 2024-25, increasing the strength of those in the field for marketing. The recruits will be also for deployment in the bank's operations subsidiary and expanding the branch network. The operations subsidiary - State Bank Operations Support Services - became functional last year.

The Woman Who Lost Everything

The Woman Who Lost Everything

Rediff.com13 Nov 2024

When the landslide hit, Sruthi's house was washed away, along with its inhabitants. She lost her entire family and some relatives. All she had left for a close confidante was her fiance Jenson. Days after the landslide and the loss of her family, Jenson died in a road accident that also left Sruthi with serious injuries. News of the accident and Sruthi's backdrop as the lone surviving member of a family wiped out in the July landslide, was picked up by the media, and people rushed to help.

India's could see fastest rollout of 5G services globally

India's could see fastest rollout of 5G services globally

Rediff.com20 Sep 2022

The country's two top telcos, Reliance Jio and Airtel, are working overnight to undertake one of the fastest global roll-outs of 5G services in any country just a month down the line. India might be late in the game (already 70 countries have some kind of 5G and there are 698 million 5G subscribers across the world), but it's moving at breakneck speed. In his speech at the Reliance Industries AGM, Mukesh Ambani unveiled his plan to roll out the fastest 5G network in the world, starting from four metros in October but hitting every town taluka and tehsil - there are some 5,600 of them - in the country in 18 months.

Zomato to stop grocery delivery service from Sep 17

Zomato to stop grocery delivery service from Sep 17

Rediff.com12 Sep 2021

Online food delivery platform Zomato has decided to stop its grocery delivery service from September 17 mainly on account of gaps in order fulfillment leading to poor customer experience, marking its exit from the segment for the second time since last year. The company had entered the segment last year during the lockdown on account of the COVID-19 pandemic, but exited the business on the recovery of its food delivery business. The company also said that it believes that its investment in Grofers will generate better outcomes for its shareholders than in-house grocery efforts.

Will AI Replace Call Centres?

Will AI Replace Call Centres?

Rediff.com26 Apr 2024

This could fundamentally transform the industry that had been a major source of employment in countries like India and the Philippines.

Beware Of This SCAM!

Beware Of This SCAM!

Rediff.com3 May 2024

'Avoid rushing into any financial transactions or disclosing personal information.'

'Banking system has learnt lessons from 2008 crisis'

'Banking system has learnt lessons from 2008 crisis'

Rediff.com15 Mar 2024

'They have since only tried to improve systems. Also, with regulatory guidance from time to time, we are in a position to assess a situation and react in time.'

Naturals Ice Cream: Amazing Start-Up Story

Naturals Ice Cream: Amazing Start-Up Story

Rediff.com18 May 2024

When its founder, Raghunandan Kamath, took a calculated risk, his Bollywood customers backed him all the way, say Rohith Potti and Pooja Bhula.

Paytm, Adani Group deny stake sale talks

Paytm, Adani Group deny stake sale talks

Rediff.com29 May 2024

Paytm operator One97 Communications Ltd on Wednesday said it is not in talks to sell a stake to the Adani Group. Adani group has also termed such reports as "false and untrue." Commenting on a report that billionaire Gautam Adani was in talks with Paytm CEO Vijay Shekhar Sharma for a possible stake buy, One97 Communications said, the "news item is speculative and the company is not engaged in any discussions in this regard."

Adani group to press the pedal on its retail play through super app

Adani group to press the pedal on its retail play through super app

Rediff.com27 Jun 2024

With an existing consumer base of 400 million across airports, electricity and gas distribution businesses, the Adani group is revving up its retail play. It is planning to use the 2.4 billion consumer interactions a year with group companies to push various products and services. The group has already launched the 'Adani One' super app that will eventually sell products across the spectrum, top executives said.

Now, dead frog found in potato wafer packet in Gujarat

Now, dead frog found in potato wafer packet in Gujarat

Rediff.com19 Jun 2024

The complaint came days after a Mumbai resident claimed to have found a piece of human finger in the ice cream he had ordered online.

Apollo Hospitals to ride on healthy growth outlook

Apollo Hospitals to ride on healthy growth outlook

Rediff.com24 Aug 2024

Apollo Hospitals Enterprise (APH) delivered an in-line performance for the April-June quarter of the financial year 2024-2025 (Q1FY25)with growth in the number of patients. AHLL (Apollo Health & Lifestyle), a subsidiary, posted sales growth and profitability. APH also reduced operational costs at Healthco.

Should You Take A Loan Against MFs?

Should You Take A Loan Against MFs?

Rediff.com3 Jul 2024

'If the portfolio growth rate is higher, take this loan. If it is lower, liquidate your investments.'

AWS to invest $4.4 bn in India by 2030 through new Hyderabad region service

AWS to invest $4.4 bn in India by 2030 through new Hyderabad region service

Rediff.com23 Nov 2022

Amazon Web Services (AWS) will invest nearly $4.4 billion (Rs 36,000 crore) in India by 2030 and support more than 48,000 jobs externally through a new regional service launched on Tuesday, said the on-demand Cloud computing company. AWS Asia Pacific (Hyderabad) is the company's second infrastructure region in India, six years after it opened its first Cloud region in Mumbai in 2016. The Hyderabad region will give customers access to AWS technologies for data analytics, security, machine learning, and artificial intelligence.

'My PF Withdrawal Is Rejected. HELP!'

'My PF Withdrawal Is Rejected. HELP!'

Rediff.com27 Sep 2024

Ask rediffGURU and PF expert Milind Vadjikar your insurance, stocks, mutual fund and personal finance-related questions.

Kotak Mahindra Bank's loan, deposit growth may be impacted after RBI curbs

Kotak Mahindra Bank's loan, deposit growth may be impacted after RBI curbs

Rediff.com26 Apr 2024

Kotak Mahindra Bank's loan and deposit growth are likely to be affected after the Reserve Bank of India (RBI) asked the private-sector lender not to take on board new customers through the bank's online and mobile banking channels and not to issue any new credit cards, according to analysts. The bank's share price fell 10.85 per cent on Thursday to close the day at Rs 1,643 on the BSE. The RBI's action came after market hours on Wednesday.

Ultra-luxury housing in India sees shift to ultra-customised marketing

Ultra-luxury housing in India sees shift to ultra-customised marketing

Rediff.com18 Jun 2024

With the rise of ultra-luxury housing in India comes ultra-customised marketing. Developers selling high-end homes, priced above Rs 20 crore, are moving away from traditional marketing for these homes to newer methods, such as painstaking profiling of customers before showing them the property, augmented reality for visualisation of interior decor, virtual tours, and closed-door international shows. There is also marketing through online ads, social media influencers, and exclusive memberships.

Telcos reiterate demands over FSC, 6 GHz spectrum

Telcos reiterate demands over FSC, 6 GHz spectrum

Rediff.com13 Jun 2024

Telecom service providers have doubled down on their demands for a proposed fair-share charge (FSC) to be levied on major over-the-top (OTT) service providers, opening up the 6 GHz spectrum band and increasing the number of testing labs for telecommunication products. Telecom industry body Cellular Operators Association of India (COAI) on Wednesday said these were the topmost demands for Prime Minister Narendra Modi-led National Democratic Alliance (NDA) government. The industry body wants this additional capital expenditure to be borne by these Large Traffic Generator (LTGs) OTTs as a proposed fair-share charge.

Business growth remains robust for Bajaj Finance, M&M Financial Services

Business growth remains robust for Bajaj Finance, M&M Financial Services

Rediff.com12 Oct 2023

MMFS is looking at a compounded annual growth rate (CAGR) of 18 per cent in assets under management (AUM) during FY23 to FY26 on the back of the strong recovery. The company has initiated risk-mitigating initiatives, including diversification into non-vehicle loans, building digital capacity and re-classification of customer profiles into affluent and mass-affluent in semi-urban segments to better target marketing.

'India Is The No.1 Country Outside The US...'

'India Is The No.1 Country Outside The US...'

Rediff.com10 Apr 2024

'India has the largest slate of local original content outside the US.'

Can Renault India turn around its fortunes?

Can Renault India turn around its fortunes?

Rediff.com28 Sep 2024

'We are very quickly going to announce the timeline of our launches, which should start giving us the turnaround'

Indian iPhone users may get to use 5G services from next week

Indian iPhone users may get to use 5G services from next week

Rediff.com3 Nov 2022

The users of 5G-enabled Apple iPhones will be able to try 5G telecom services - wherever available publicly in the country - from next week, both on standalone (Reliance Jio) and non-standalone networks (Bharti Airtel). Airtel and Jio customers who download the iOS 16 Beta software update as part of its 'Apple Beta Software Program' can try the service and send their feedback to the company. The final updated software will become available sometime in December.

Indian student facing US admission fraud charge to return under plea deal

Indian student facing US admission fraud charge to return under plea deal

Rediff.com4 Aug 2024

Aryan Anand had submitted fake and falsified documents to secure admission into Lehigh University, a private research university in Pennsylvania for the 2023-2024 academic year.

MS outage: Airlines go manual, cash withdrawals hit, brokerages affected

MS outage: Airlines go manual, cash withdrawals hit, brokerages affected

Rediff.com19 Jul 2024

Airports across the country witnessed chaotic scenes on Friday after dozens of flights were either delayed or cancelled after a widespread global computer outage that also hit operations like cash withdrawal at some banks, and impacted functioning of some brokerages. Globally, the Microsoft cloud outage led to US airlines cancelling flights, but the tech giant later reportedly said its cloud services outage in the Central US region has been resolved.

Covid impact: Tata Motors, Bajaj Auto extend free service period

Covid impact: Tata Motors, Bajaj Auto extend free service period

Rediff.com19 May 2021

Tata Motors on Wednesday said it has extended warranty and free service period by one month for those commercial vehicle customers whose tenures are due between April 1 and June 30 amid the second wave of COVID-19 pandemic. Bajaj Auto, too, extended the free service period of all its brands in the country till July 31. In view of the restrictions announced by several state governments across the country to curtail the spread of the COVID-19 virus, Tata Motors has extended warranty and free service period for all its commercial vehicles that were scheduled to expire in the period of April 1 to June 30, 2021.

Amazon infuses Rs 1,600 crore into India entity

Amazon infuses Rs 1,600 crore into India entity

Rediff.com15 May 2024

Ecommerce firm Amazon has infused ~1,600 crore into its India entity Amazon Seller Services, according to its regulatory filings. The funding comes at a time when the company is seeing opportunities in emerging geographies, including India. The regulatory filings are dated April 15. This is the second time in five months that Amazon invested in its India arm Amazon Seller Services. Before this, Amazon had infused over ~1,000 crore into its Indian entity this year.

UPI credit line: NPCI may go easy on interchange fee

UPI credit line: NPCI may go easy on interchange fee

Rediff.com8 May 2024

To increase the adoption of credit on United Payments Interface (UPI), National Payments Corporation of India (NPCI) is looking at an interchange fee for transactions lower than that for a credit-card transaction. Sources in the know said these charges could be 1-1.2 per cent. Fintech participants concur with the view that the interchange fee is expected to be lower than that for a credit-card transaction.

Indo-Bangla trade comes to standstill as students' protests intensify

Indo-Bangla trade comes to standstill as students' protests intensify

Rediff.com21 Jul 2024

Trade between India and Bangladesh via land ports came to a standstill on Sunday as there was no movement of cargo trucks to and fro due to the ongoing student protests in the neighbouring country, officials said. The Bangladeshi side of the Petrapole landport remained non-functional, they said. Nearly one-third of land-based trade between India and Bangladesh takes place through Petrapole.

RBI bars IIFL Finance from disbursing gold loans

RBI bars IIFL Finance from disbursing gold loans

Rediff.com4 Mar 2024

The Reserve Bank on Monday barred IIFL Finance Ltd from disbursing gold loans, with immediate effect following multiple supervisory concerns, including serious deviations in assaying and certifying the purity of the yellow metal. A leading financial services provider, IIFL Finance offers a range of loans and mortgages. The latest directions from the Reserve Bank of India (RBI) pertain to only the gold loan business.

20,000 GST Notices Issued For Rs 800 Bn Taxes

20,000 GST Notices Issued For Rs 800 Bn Taxes

Rediff.com22 Aug 2024

About 1.2 trillion tax evasion cases have been detected and as many as 59,000 entities identified for verification in order to ascertain whether they are fake.

Hotels, restaurants barred from levying service charge

Hotels, restaurants barred from levying service charge

Rediff.com4 Jul 2022

Amid rising consumer complaints, the Central Consumer Protection Authority (CCPA) on Monday barred hotels and restaurants from levying service charge automatically or by default in food bills and allowed customers to file complaints in case of violation. The CCPA has issued guidelines for preventing unfair trade practices and violation of consumer rights with regard to levying of service charge. "No hotels or restaurants shall add service charge automatically or by default in the bill," CCPA chief commissioner said in the guideline.

RBI Warns Use Of CBDC As Crisis Safe Haven

RBI Warns Use Of CBDC As Crisis Safe Haven

Rediff.com14 Aug 2024

'The impact of CBDC on deposits and deposit insurance is largely unknown.'

Can Setty Take SBI To New Heights?

Can Setty Take SBI To New Heights?

Rediff.com4 Sep 2024

It is to be seen if SBI under Setty, who will have a three-year term, can ride the economic cycle to take SBI to new heights, navigating some of these challenges.

Why KYC Is Important

Why KYC Is Important

Rediff.com5 Mar 2024

'Clients deemed higher-risk are required to update their KYC more frequently.'

Paytm Payments Bank MD and CEO Surinder Chawla quits

Paytm Payments Bank MD and CEO Surinder Chawla quits

Rediff.com9 Apr 2024

Beleaguered Paytm Payments Bank's managing director and CEO Surinder Chawla has resigned from the company, a regulatory filing said on Tuesday. Chawla's resignation comes amidst Paytm Payments Bank facing prohibitory action from banking regulator RBI. "Surinder Chawla, managing director and CEO of PPBL, has tendered his resignation on April 8, 2024, on account of personal reasons and to explore better career prospects.