News for 'customer service'

IndiGo passengers face tough time after system outage

IndiGo passengers face tough time after system outage

Rediff.com5 Oct 2024

Domestic carrier IndiGo on Saturday said it is facing a temporary system slowdown across its network, affecting its website and bookings.

Adani, Tata eye bigger pie in Mumbai power distribution

Adani, Tata eye bigger pie in Mumbai power distribution

Rediff.com6 May 2024

As Mumbai's real estate and electric vehicle penetration grows, two of the city's private power distribution companies, Adani Electricity and Tata Power, are eyeing a bigger business pie, particularly betting on high-value customers. Adani Electricity Mumbai (AEML), the subsidiary which houses Adani Energy Solutions' Mumbai distribution business, recorded a six per cent growth in total units sold in the financial year 2023-24 (FY24), the company's presentation shows. This gain came at over 13 per cent growth in the year-ago period.

Car sales drive up thanks to wedding season, rural buy

Car sales drive up thanks to wedding season, rural buy

Rediff.com2 Dec 2024

Auto majors report positive sales figs for November.

Zepto claims 2nd spot in monthly active customers, surpasses JioMart

Zepto claims 2nd spot in monthly active customers, surpasses JioMart

Rediff.com7 Dec 2023

The Bengaluru-based quick-commerce application (app) Zepto is making big strides. According to Sensor Tower data, it surpassed JioMart in November, securing the second position among grocery apps in terms of monthly usage. This shift, identified by BofA Global Research, closely monitoring key segments of the app business, has pushed JioMart to third place in the grocery space.

Amazon India creates 110K seasonal jobs ahead of festivals

Amazon India creates 110K seasonal jobs ahead of festivals

Rediff.com14 Sep 2024

E-commerce firm Amazon India has announced the creation of over 110,000 seasonal job opportunities across its operations network as it prepares to serve millions of customers throughout India during the upcoming festival season. These positions include both direct and indirect roles in cities such as Mumbai, Delhi, Pune, Bengaluru, Hyderabad, Kolkata, Lucknow, and Chennai, among others. Notably, Amazon has hired thousands of women and nearly 1,900 individuals with disabilities into its existing network.

Trai to update quality of service parameters soon; to meet telcos next month

Trai to update quality of service parameters soon; to meet telcos next month

Rediff.com6 Jul 2023

State-level reports every quarter for service quality and artificial intelligence-based solutions may be officially mandated as part of a set of more stringent, updated quality-of-service (QoS) norms by the Telecom Regulatory Authority of India (Trai) soon. The new norms will also factor in user experience for 5G networks, officials informed Business Standard. In February, Trai asked telecommunication (telecom) service providers (TSPs) to submit updates on measures taken to reduce call drops and lags and raise the quality of connection.

'NIM To See Increase After Couple Of Quarters'

'NIM To See Increase After Couple Of Quarters'

Rediff.com6 Sep 2024

'There has been a change in the advances mix, with the share of corporate loans decreasing.'

Apple sets all-time revenue record in India: CEO Tim Cook

Apple sets all-time revenue record in India: CEO Tim Cook

Rediff.com1 Nov 2024

iPhone maker Apple has set an all-time revenue record in India and observed a double-digit growth in iPad sales in the country in the September 2024 quarter, senior officials of the company said on Friday. The company reported an over 6 per cent growth in total net sales to $94.93 billion during the reported period from $89.49 billion a year ago.

Customers in limbo as banks, RBI thrash out differences

Customers in limbo as banks, RBI thrash out differences

Rediff.com30 Aug 2021

The payments industry is at a crossroads with the banking regulator on two pressing issues, neither of which seems headed towards an amicable solution. Depending upon which side accommodates the other, customers in India will have to choose between convenience and ironclad safety. In the end, the Reserve Bank of India (RBI), which regulates both banks and all payments services providers, will prevail. But the question is: will it do so by bending a little or by sticking to its firm stand? The two issues - one concerning payment facilitators storing customers' card details and the other about auto-renewal of payments - appear similar but aren't.

Paytm appears poised for rebound

Paytm appears poised for rebound

Rediff.com18 Oct 2024

While Paytm (One97 Communications) is not completely past regulatory hurdles, its share price has gained in the last month or two. The Paytm handle migration is complete along with FDI clearance necessary for the Payment Aggregator (PA) license. UPI consumer data indicates stable market share, and expansion in partner networks in financial distribution. All this implies Paytm could be set to meet guidance of turning Adjusted Ebitda breakeven by Q4FY25 (ex of UPI-incentives).

Credit card spends rise 14.5% in October on festive season purchases

Credit card spends rise 14.5% in October on festive season purchases

Rediff.com26 Nov 2024

Credit card spending reached Rs 2 trillion in October, a 14.5 per cent rise from September, largely driven by festival season purchases. However, the volume of outstanding credit cards increased only marginally during the same period. The spike in spending comes at a time when nearly all major credit card issuers are calibrating their growth in the segment due to visible signs of stress.

Working capital cycle shortest in 25 yrs at 47.8 days

Working capital cycle shortest in 25 yrs at 47.8 days

Rediff.com11 Sep 2024

A key indicator of corporate efficiency may now be better than at any time since the turn of the millennium. The net working capital cycle - a crucial measure that tracks the time a company takes to convert current assets like inventory into sales and then collect the money from customers - has seen remarkable improvement. According to data from the Centre for Monitoring Indian Economy (CMIE), the average company needed nearly 90 days to complete this cycle in 1999-2000.

Draft framework: RBI for more options to authenticate digital payments

Draft framework: RBI for more options to authenticate digital payments

Rediff.com1 Aug 2024

The Reserve Bank of India (RBI) on Wednesday issued a draft framework for alternative authentication mechanism for digital payments, wherein it has mandated that all digital payment transactions would have to be authenticated with an additional factor of authentication (AFA), except small value contactless card payments for up to Rs 5,000 at point of sale terminals, e-mandates for recurring transactions, and small value digital payments through offline mode, among others. Additionally, it has said that all digital payment transactions, other than card present transactions, have to ensure that one of the factors of authentication is dynamically created, i.e., the factor is generated after initiation of payment; is specific to the transaction; and cannot be reused.

BEWARE Of Such Scams!

BEWARE Of Such Scams!

Rediff.com29 Jul 2024

What is digital house arrest? It is a tactic cybercriminals use to confine victims to their homes and scam them, explains Tamal Bandyopadhyay.

Automakers Gear Up For Festive Season

Automakers Gear Up For Festive Season

Rediff.com2 Sep 2024

...But sales of domestic passenger vehicles dropped 2% to 3% year-on-year in August owing to low demand.

JSW MG surges in sales: Is this the disruption electric car market needs?

JSW MG surges in sales: Is this the disruption electric car market needs?

Rediff.com30 Nov 2024

In September, JSW MG Motor India, the newly minted joint venture between SAIC Motor, which is present in 100 countries, and Indian conglomerate JSW Group, launched the Windsor, an electric car that introduced battery as a service (BaaS).

'Preparing to enter affordable housing loans space'

'Preparing to enter affordable housing loans space'

Rediff.com13 Oct 2024

'Focus will be on smaller loan amounts to meet the needs of affordable homebuyers.'

What Sitharaman's 7th Budget has in store for us

What Sitharaman's 7th Budget has in store for us

Rediff.com23 Jul 2024

Highlights of the Union Budget 2024-25 presented by Finance Minister Nirmala Sitharaman in Lok Sabha on Tuesday.

The Machine That Saved Tanishq

The Machine That Saved Tanishq

Rediff.com29 Aug 2024

Stories are legion about the Karatmeter's use at that time. Hundreds of people standing in queue for testing, customers breaking down after discovering the actual purity of their jewellery and then becoming irate about the jeweller who had gypped them, the local jewellery industry leaning heavily on the Tanishq franchisees to desist from using it, some jewellers even threatening violent action.

Can Kirana Stores Beat The Q-Com Threat?

Can Kirana Stores Beat The Q-Com Threat?

Rediff.com30 Sep 2024

Indian kiranas are agile enough to face the q-com challenge, but it's going to be a tough fight, notes Ambi Parameswaran.

WazirX looks for white knight; users set to lose 43% funds

WazirX looks for white knight; users set to lose 43% funds

Rediff.com3 Sep 2024

Crypto exchange WazirX has said customers affected by the recent cyber attack will not be able to recover their full funds even as the firm looks to restructure. At a virtual press conference, the firm's advisor said at best the company might look to return 55-57 per cent of the money. "This is what can be returned to users with the benefit of this restructuring," said Jason Kardachi, managing director (restructuring), Kroll.

New client additions to turbocharge Dixon growth

New client additions to turbocharge Dixon growth

Rediff.com19 Sep 2024

The news of Dixon Technologies (India)'s tie-up with HP in addition to its existing Lenovo and Acer partnerships has led to a 5 per cent stock uptick since the start of the week. Dixon can target roughly 60 per cent of India's addressable IT hardware market with these contracts. Dixon targets Rs 48,000 crore in revenue from IT hardware under the PLI scheme over the next six years.

Bharti Airtel Q1 profit jumps 2.5 times to Rs 4,160 cr

Bharti Airtel Q1 profit jumps 2.5 times to Rs 4,160 cr

Rediff.com5 Aug 2024

Telecom operator Bharti Airtel reported more than 2.5 times jump in its consolidated profit to Rs 4,160 crore in the April-June quarter of 2024-25 compared to the year-ago period driven by an improvement in average revenue per user and an exceptional gain of Rs 735 crore. The company had posted a profit of Rs 1,612.5 crore in the same period a year ago. The consolidated revenue from operations of Bharti Airtel increased by 2.8 per cent to Rs 38,506.4 crore during the reported quarter from Rs 37,440 crore in the June quarter of the last year.

After 15 months, RBI allows AmEx to acquire new credit card customers

After 15 months, RBI allows AmEx to acquire new credit card customers

Rediff.com25 Aug 2022

The Reserve Bank of India has on Wednesday lifted the ban on new customer acquisition by American Express which was imposed with effect from May 2021 due to non-compliance with local data storage norms. "In view of the satisfactory compliance demonstrated by American Express Banking Corp. with the Reserve Bank of India (RBI) circular dated April 6, 2018, on Storage of Payment System Data, the restrictions imposed, vide order dated April 23, 2021, on onboarding of new domestic customers have been lifted with immediate effect," RBI said. Similar bans were imposed on Diners Club International and Mastercard previously.

Google Cloud's ambitious India plans

Google Cloud's ambitious India plans

Rediff.com6 Oct 2024

India is among the fastest-growing markets for Google in the cloud services segment, a senior executive has said, adding that the tech giant is looking to partner companies in their business transformation through its offerings. Google Cloud India is seeing an "increased adoption" of its offerings across segments from the public sector to small and medium businesses and from startups and digital-native companies, Google Cloud India vice president and country managing director Bikram Singh Bedi told PTI.

Fintechs Push For Easier KYC

Fintechs Push For Easier KYC

Rediff.com3 May 2024

'For smaller merchants, there should be a process that is digital and a minimum KYC journey should be allowed.'

Budget: Why exporters are seeking Rs 750 cr from Sitharaman

Budget: Why exporters are seeking Rs 750 cr from Sitharaman

Rediff.com26 Dec 2024

Exporters on Thursday sought a fund of Rs 750 crore for three years to tap USD 25 billion export potential in the US, aiming to seize potential opportunities that may arise as the US President-elect, Donald Trump, has threatened to impose high tariffs on Chinese goods. In its pre-Budget meeting with the finance ministry, Federation of Indian Export Organisations (FIEO) President Ashwani Kumar has also demanded extension of the five per cent Interest Equalisation Scheme (IES).

Airbus selects Tata Technologies as strategic supplier

Airbus selects Tata Technologies as strategic supplier

Rediff.com20 Dec 2021

Global engineering and product development digital services firm Tata Technologies on Monday said it has been selected by European aerospace major Airbus as a strategic supplier. The company will become an engineering, manufacturing engineering and services strategic supplier (EMES3), Tata Technologies said in a statement. "This is an outcome of an extensive seven month long multi-phased procurement assessment process that covered all Airbus divisions, subsidiaries, and affiliates across engineering, manufacturing engineering, and customer services engineering functions," it added.

Amazon, Flipkart Will Need $1 Billion To...

Amazon, Flipkart Will Need $1 Billion To...

Rediff.com30 Dec 2024

... catch up with Blinkit, Swiggy Instamart and Zepto...

Cyberfraud Thrives On Fear!

Cyberfraud Thrives On Fear!

Rediff.com29 Jan 2025

The number of cyberfraud cases has skyrocketed from 2,677 in 1999-2000 to 29,082 in FY24 -- more than a 10-fold increase. The RBI pegs digital payment frauds at Rs 1,457 crore in FY24, up more than five times in a year. It's not just the number of frauds. What's alarming is the growing sophistication of the fraudsters, exposing the vulnerabilities within the financial system, observes Tamal Bandyopadhyay.

Customs allows e-clearance for moving laptops

Customs allows e-clearance for moving laptops

Rediff.com27 Mar 2020

The Customs clearance required for moving equipment like laptops, desktops, etc out of SEZ units was delaying things as the clearance had to be taken in person after a first level of approval online.

Brokerages revise fee as true-to-label norms kick in

Brokerages revise fee as true-to-label norms kick in

Rediff.com3 Oct 2024

Leading brokerages have revised their charges with the true-to-label norms by the Securities and Exchange Board of India (Sebi) kicking in from Tuesday.

BigBasket co-founder Abhinay Choudhari launches tech-led laundry service

BigBasket co-founder Abhinay Choudhari launches tech-led laundry service

Rediff.com5 Sep 2022

Tucked away at a lane in Arehalli Guddadahalli, a small village in Bengaluru Rural district is a nondescript factory of LaundryMate, one of India's first organised technology-led online laundry services firms. The company has built the country's largest laundry facility, which is spread across 53,000 square feet - the size of a football field. Inside the hangar-like building, one can hear the whooshing and humming sound of big hi-tech washing machines being operated by the newly-recruited staff of LaundryMate.

D2C brands hitch their wagon to quick-commerce

D2C brands hitch their wagon to quick-commerce

Rediff.com23 Sep 2024

As quick commerce gains ground, emerging direct-to-consumer (D2C) brands are betting big on digital channels to drive growth. According to Aman Gupta, co-founder of wearables brand BoAt, new-age brands in India have been expanding at a much faster pace than expected, driven by digital channels like quick-commerce. "Investors doubted the potential of D2C brands when we started, but today there are multiple brands in the startup market that are growing on the shoulders of these digital channels," Gupta said while addressing a session at Razorpay's D2C and Retail Summit recently.

Strong Q2 performance, growth outlook drive gains for Info Edge stock

Strong Q2 performance, growth outlook drive gains for Info Edge stock

Rediff.com30 Nov 2024

The stock of online classified major Info Edge (India) was up over 6 per cent on Friday on expectations of demand improvement for Indian IT companies. Strong revenue growth prospects for each of its online verticals - including recruitment, matrimony, real estate, education, and upside from its holdings in companies such as Zomato - had prompted Goldman Sachs to upgrade the stock. Info Edge's standalone revenue grew 10.6 per cent year on year (Y-o-Y) in Q2FY25, beating consensus. 99acres (+16.9 per cent Y-o-Y) and Jeevansathi (+33 per cent Y-o-Y) were drivers of growth while recruitment grew 8.5 per cent Y-o-Y.

Delhi HC stays guidelines prohibiting service charges

Delhi HC stays guidelines prohibiting service charges

Rediff.com20 Jul 2022

The Delhi high court on Wednesday stayed the recent guidelines prohibiting hotels and restaurants from levying service charge automatically on food bills. Justice Yashwant Varma, while dealing with petitions by the National Restaurant Association of India (NRAI) and Federation of Hotels and Restaurant Associations of India challenging the Central Consumer Protection Authority (CCPA)'s July 4 guidelines, said the issue requires consideration and directed the authorities to file their reply. "The matter requires consideration. Consequently, until the next date of listing the directions as contained in para 7 of the impugned guideline of July 4, 2022 shall remain stayed," the court ordered.

Just 3,000 nods: Trai's whitelisting deadline may be pushed by 30 days

Just 3,000 nods: Trai's whitelisting deadline may be pushed by 30 days

Rediff.com27 Sep 2024

The Telecom Regulatory Authority of India (Trai) may extend the deadline to whitelist URLs (Uniform Resource Locators), APKs (Android Package Kit), or OTT (Over The Top) links - through which it intends to curb their misuse -is likely to be extended by 30 days as only over 3,000 registered senders (businesses) have complied, officials indicated. According to Trai officials, over 3,000 registered senders have whitelisted more than 70,000 links, but many more (thousands of others) are yet to comply with the directive as the mandatory norms are set to come into effect from October 1.

Private banks at high risk of losing customers: IBM study

Private banks at high risk of losing customers: IBM study

Rediff.com13 Mar 2014

Conducted by research firm IDC, the study titled 'Understanding the Indian Retail Banking Customer' says push marketing is fast becoming obsolete and the thrust should be on creating brand advocates.

Ayushman Bharat's 70+ coverage: Minimal impact expected on health insurers

Ayushman Bharat's 70+ coverage: Minimal impact expected on health insurers

Rediff.com14 Sep 2024

Industry experts believe that health insurance companies are unlikely to experience business cannibalisation due to the central government's decision to extend health coverage to people aged 70 and above, regardless of their income level, under the Ayushman Bharat scheme. On Wednesday, the Union Cabinet expanded the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB-PMJAY) to include all senior citizens aged 70 and older. This move is expected to benefit nearly 45 million families, comprising 60 million senior citizens, by providing Rs 5 lakh in free health insurance coverage per family.